Help Center
How to do it, and why it works that way.
Step-by-step guides for the things people get stuck on, and the answers to everything else: pricing, privacy, what each product is. Search across both, or browse either. If your answer is not here, we answer WhatsApp and email personally.
Accounts and sign in
Getting into your account
Creating an account is free and takes about a minute. These are the steps for signing in, staying signed in, and keeping your account when your email changes.
- Open cultiv8hub.com in any browser, on your phone or your computer.
- Tap the person icon in the top right corner of the page.
- In the window that opens, choose "Sign up" and enter your name and email address.
- Enter the verification code we email you. If it has not arrived within a minute, check your spam or promotions folder.
- You land back on the page you started from, now signed in. Go to cultiv8hub.com/personaldashboard to begin, or use the link below.
Use an email you will keep. If you sign up with a work address and later change jobs, you can move the account to a personal address without losing anything.
- Tap the person icon in the top right corner.
- Enter the email you signed up with and complete the sign-in prompt.
- You are returned to whatever page you were on, signed in.
- Your avatar now sits where the person icon was. It opens your account menu, which carries "Manage account" for your login details and "Sign out", alongside links into the app.
Sign-in opens in a small window over the page rather than sending you somewhere else, so you never lose your place.
- Check the spam, junk and promotions folders for an email from Cultiv8Hub.
- Confirm you are using the exact email you signed up with. A work address and a personal address are two different accounts.
- Request the code again. The older code stops working the moment a new one is sent, so use the newest email only.
- If it still does not arrive, message us on WhatsApp or write to connect@cultiv8hub.com with the email address you are trying, and we will look at the account directly.
- Sign in with the address that still works.
- Go to cultiv8hub.com/profile, or use the link below.
- In the Account card, tap "Change email". Your account window opens. (Tapping your avatar and choosing "Manage account" opens the same window.)
- Under "Email addresses", tap "+ Add email address", enter the new one, and verify it with the code we send there.
- Open the "..." menu beside the new address and set it as primary. From then on you sign in with that one.
- Once the new address is primary, you can remove the old one from the same "..." menu, or leave both on the account.
Everything you have built stays: course progress, Journal entries, assessment history and your Cultiv8tor conversations all belong to the account, not to the address.
- Go to cultiv8hub.com/profile, or use the link below.
- Under "How you use Cultiv8Hub", pick whether you are here personally or through an organization.
- Under "Work details", add your designation, company and title.
- Changes save as you make them. There is no separate submit step.
The L&D Engine maps competencies to your actual role, so this is not decorative: a blank role gives you a more generic plan.
- Open cultiv8hub.com in your phone's browser and sign in.
- On Android, tap the "Install app" button when it appears, or open the browser menu and choose "Install app" or "Add to Home screen".
- On an iPhone or iPad you must be in Safari. Tap the Share button, scroll down, and choose "Add to Home Screen".
- Confirm the name and tap Add. The icon now sits with your other apps and opens full screen.
It is the same account and the same data as the website, so anything you do on your phone is already on your laptop.
Start for free
What you can do before you pay anything
The free tier is real, not a teaser. You can hold a genuine result in your hands before any money changes hands.
- Sign in and open "Your Diagnostics" on your dashboard.
- Browse the catalogue and pick the assessment you want. Each one shows how long it takes.
- Answer every question honestly rather than the way you would like to be seen. The scoring is only as useful as the input.
- Submit, and your scored result appears immediately. Nothing is charged for this.
- If you want the written analysis of that result, add the AI report for Rs. 490. It is optional, and the same price for everyone.
Scores are computed by the instrument's own scoring logic, never by AI. AI only writes the analysis of a score that was already calculated.
- Sign in and open The Cultiv8tor from Your Growth Pillars.
- Complete the intake. It is short, and it is what makes the mentoring specific to you rather than generic.
- Read your 8C Leadership Profile and the journey plan built from it. Both are yours to keep, free.
- Start talking to the mentor. You have 5 messages to see how it actually responds before deciding anything.
Nothing you do in the free part is thrown away if you buy later. The same profile, plan and conversation carry straight on.
- Sign in and open the L&D Engine from Your Growth Pillars.
- Set your role first, so the competencies you are rated against are the ones your job actually needs.
- Work through the self-appraisal. Rate yourself as you are today, not as you intend to be.
- Read your profile and the gap it shows, then open the month-by-month growth plan built from it.
The plan names courses from the library. The plan itself is free to see; taking those courses is part of the paid package.
- Sign in and open Starters from Your Growth Pillars.
- The free ones are marked. Open any of them and start reading.
- Each Starter is roughly an hour and argues why something matters rather than walking you through how to do it.
- Finish it to record the completion. It counts towards your Growth Garden.
- Open Journal from the bottom tabs on your phone, or from Your Tools on a laptop.
- Tap to add an entry and write. There is no format to follow.
- Your Journal also collects what you produce elsewhere: programme notes, mentor conversations, coursework and diagnostic results, all in one book-like view.
- Use the book view to page back through what you have written over time.
This is private by design. No employer, manager or Cultiv8Hub admin can see a Journal entry.
- Open Health360 from the bottom tabs, or myHealth360 from Your Tools.
- Rate the five dimensions for today: financial, physical, mental, intellectual and spiritual.
- Add a note if something is worth remembering about the day.
- Come back tomorrow. The wheel only becomes useful once it has a few weeks of honest days behind it.
- Open Your Growth Garden from your dashboard.
- Each course, Starter, programme or mentor session you complete plants or grows something in the garden.
- Every completion earns you 20 fruits.
- Spend 20 fruits on 5 extra Cultiv8tor messages, or save them up to upgrade your cottage.
- The animals wander in on their own. They are there for the life of the place, not to be collected.
Buying
How to buy, pay and get access
There is one individual package. Pay by card through the checkout and your access opens instantly; bank transfer is also available if you prefer. Organizations pay by bank transfer against an invoice. Everything below says what is live today rather than what is planned.
- Sign in first. If you are signed out, the button asks you to sign in before anything else happens, so nothing is lost.
- Open the package page directly, or Order Placement on your dashboard.
- Choose Annual or Monthly. Annual is the better rate, and while Founding Member places remain, an annual purchase is what locks that rate in.
- Enter your discount code if you were given one, before you go further, so the amount you are quoted is the amount you owe.
- Pay: tap "Pay with Debit / Credit Card" to pay instantly, or use the bank transfer option underneath it if you prefer. Both are set out step by step in the two articles below.
- Your access opens and the Cultiv8tor turns Active on your dashboard. Nothing you did on the free tier is lost: your profile, plan and conversation carry straight on.
- On the package page, tap "Pay [amount] with Debit / Credit Card".
- You are taken to PayHere's secure checkout to enter your card details. Cultiv8Hub never sees or stores your card number.
- Pay there, and you are returned to a confirmation page on Cultiv8Hub.
- Your access opens automatically as soon as the payment is confirmed. There is nothing to send us and nobody to wait for.
- You are buying a prepaid term, the month or the year you chose. Nothing renews on its own and your card is never charged again unless you decide to renew, so there is no subscription to cancel.
- If you change your mind on the payment page, close it or press back. You are not charged, and the order stays unpaid. You can pay again later or switch to bank transfer.
Card payment is for individual purchases. Organization orders are paid by bank transfer against an invoice. An assessment report purchase is arranged with us directly at the moment.
- On the package page, choose the bank transfer option below the card button and tap "Message us on WhatsApp to pay". Your own WhatsApp opens with the message already written.
- Note the order reference shown on screen. Quote it every time you talk to us about this payment, and we can match it straight away.
- Send the message. The bank details are shown to you on screen, or we reply with them.
- Make the transfer, then send a photo of the slip in the same WhatsApp chat with your order reference in it.
- We confirm, usually the same day, and the order stops showing as Processing.
The Cultiv8tor is Rs. 2,490 a month at the founding rate, and it is the only thing an individual buys: there are no add-ons and no upgrade to reach for later. Your access normally opens the moment you place the order, so you can start while the transfer clears. Please complete the payment within the window shown on screen: if it does not arrive by then, access pauses until we confirm the payment.
- Open Order Placement on your dashboard.
- Every order you have placed is listed with its status. Tap one to see its detail, including the order reference.
- Processing means we have not yet matched a payment to it. Once we have, it stops showing as Processing.
- If you paid by card and it still says Processing an hour later, tell us the order reference and we will check the payment against it.
- If you paid by transfer and it still says Processing the next day, send us the slip and the order reference on WhatsApp and we will match it by hand.
- Take the assessment first. The scored result is free, and you can read it as many times as you like.
- Ask for the written analysis on the result screen. If you have no report credit yet, we tell you the price rather than charging you silently.
- Message us on WhatsApp or write to connect@cultiv8hub.com, saying which assessment you took. Report purchases are arranged with us directly rather than paid on the page.
- We send you a coupon code. Redeem it and the report generates immediately.
- The report opens with a chat attached, so you can ask follow-up questions about your own scores rather than reading and guessing.
Re-reading a report you already paid for is always free, and adding Sinhala or Tamil to a report you own costs nothing extra. A deeper, longer report is available on some instruments at its own price.
- Create your free account first, or sign in to the one you have. A code is always redeemed into an account.
- If you were sent a voucher link or a QR code, open it and follow the claim button there.
- Otherwise open Order Placement on your dashboard and find "Redeem an activation key".
- Type the code exactly as it was given and submit.
- If the code overlaps access you already hold, we ask you to confirm before using it up, because redemption is single use and the new period replaces the old one rather than adding to it.
- The product card flips to Active, and you can start immediately.
- Open the gift page and pick the package and the duration you want to give: 3, 6 or 12 months.
- Pay by card through the checkout, or by bank transfer if you prefer.
- We email you the voucher, with a link and a QR code, to pass on however you like.
- The recipient opens it, signs in or creates a free account, and claims it. Their access starts from that moment, not from the day you bought it.
Cultiv8tor subscribers and Founding Members get a discount on gifts, and so does anyone buying ten or more.
- Buy the package with Annual selected. Monthly does not qualify: the whole point is that the annual rate is what gets locked.
- Founding Member places are counted honestly and shown as they run down. The count is never faked and never ended early.
- You keep the launch rate for the lock-in period, then a lifetime discount off the list price after it.
- You also get a numbered badge you can share.
For organizations
Running this for a team
Admin work happens in the Organization Dashboard: ordering, assigning seats, running surveys and reading reports.
- Open the Organizations page and use the calculator for what you need: development plans, or audits and diagnostics.
- Decide which tier each group of your people sits on. Essentials is a one-time purchase per user and covers the Conscious Leadership Program and every Starter; the L&D Engine tier adds evaluation and growth plans per seat per month; the Cultiv8tor tier adds the AI mentor and already includes both tiers below it, so nobody ever pays twice for the same access.
- Set your numbers. A first order needs a minimum of 5 users per group; later top-ups can be smaller.
- Create an account if you do not have one. The order is attached to it, so you can track it afterwards.
- Place the order. Organization orders are paid by bank transfer against an invoice, which you can download from your organization dashboard at any time.
- Your team's access opens straight away, so you can start while the transfer clears. We confirm the payment when it reaches us, usually the same day.
Prices are published and the same for every organization, which is why you can order and start the same day rather than waiting on a back-and-forth. If you have a larger or more unusual requirement, talk to us directly: connect@cultiv8hub.com or 0774910458.
- Open your Organization Dashboard and go to Control Panel, then "Assign Development Seats".
- You will see your seat pools and your unused activation keys, split by product.
- Add people one at a time, or use the CSV import to bring in a whole list at once.
- Copy the codes and send them out, or use the built-in invite so the email goes with your own setup message and signature.
- Each person signs in, redeems their code, and appears in My People with their progress from then on.
- Open Control Panel, then "Survey, Audits & Diagnostics".
- Choose the instrument you bought and set up the run.
- Send the survey link to the people who should answer.
- Watch responses arrive on the live dashboard.
- Close the run and open the report, which includes the written analysis alongside the scores.
You never see an individual's answers, only the aggregate. That is what makes the answers worth trusting.
- Open Control Panel, then "Assign Development Seats".
- Remove the person from their seat. They are notified on their dashboard and by email immediately.
- The seat returns to your pool and can be assigned to someone else.
- Assign it to the new person and send them their code as usual.
Essentials is a one-time purchase tied to a person and does not transfer. L&D Engine and Cultiv8tor seats belong to the company and do. Either way nothing is deleted: the leaver keeps their own Journal, results and conversations, because those were never company property, and their history is archived to them rather than wiped when the seat moves on.
- Open My People on your Organization Dashboard to see progress by product.
- Open Reports for completion rates, assessment trends and audit dashboards.
- Use the totals to decide where to focus, and the individual completion status to know who needs a nudge.
What you cannot see, ever: Journal entries, Cultiv8tor conversations, and any individual's answers inside a survey.
When something is wrong
Fixing the common problems
Most things clear up in a step or two. If yours does not, we would genuinely rather hear about it than have you give up quietly.
- Open Order Placement and check the order's status and reference.
- If you paid by card and it still says Processing after an hour, tell us the order reference and we will check it against the payment.
- If you paid by bank transfer, send us the transfer slip on WhatsApp with that order reference in the message. We match the payment by hand and your access opens immediately after.
- If the order is not in the list at all, it was never placed. Place it again and pay against the new reference.
- Check for typing errors. A missing character will fail.
- Check the code has not already been redeemed. Every code is single use, including gift vouchers.
- If you are told the code overlaps access you already hold, read the message before confirming: the new period replaces what you have rather than adding to it.
- If none of that explains it, send us the code on WhatsApp and we will tell you exactly what it is.
- Look for the notification on your dashboard and the email we sent when the seat was removed. Both carry a direct link.
- That link takes you to continue as an individual subscriber for the same product you lost.
- Everything picks up where it stopped. Your progress, Journal and history were always saved to your account, never to your employer's.
- If your work email is going away too, change the email on your account first.
- Reload the page.
- Check you are still signed in. Sessions do end, and a signed-out page can look empty rather than saying so.
- If you installed the app on your phone, close it fully and reopen it so it picks up the newest version.
- If it happens again on the same page, tell us which page and what you were doing. That is enough for us to reproduce it.
- For anything about a payment or an order, use WhatsApp and include your order reference.
- To talk to someone, call 0774910458.
- For everything else, write to connect@cultiv8hub.com.
- Tell us the email address on your account, what you expected to happen and what happened instead.
- A screenshot saves both of us a round of questions.
Still stuck?
There is no ticket queue and no bot. Tell us the email on your account, what you expected and what happened instead, and the founder comes back to you directly.