Refund Policy

If you buy an individual package, subscription or Essentials’ one-time lifetime purchase alike, and have not used it, write to us within seven days of payment and we will refund you in full.

We would rather you were sure than stuck. That is also why the free tier is a real one and not a preview: all nine personal assessments are free to take with no account at all, the L&D Engine’s self-appraisal, competency profile and growth plan are free, and the Cultiv8tor gives you its intake, your 8C profile, your journey plan and 5 messages before you are asked for anything. You can see almost exactly what you are buying before you buy it.

Why the window closes on use rather than on time alone

This is software with a real, unrecoverable cost per use. Every AI report, every message to the Mentor and every generated plan is money we pay our AI provider at the moment you press the button, and it cannot be returned to us afterwards. We have priced this deliberately low so that ordinary professionals can afford proper development, and the margin that makes that possible does not survive refunding work that has already been done and paid for.

If you pay by bank transfer, your seven days runs from the moment you pay, not from the moment you place the order. Bank-transfer orders get access immediately, before we have confirmed payment, on a hold that pauses automatically after 2 hours if we have not received it. Using the product during that window counts as using it in the ordinary way, exactly as if you had paid instantly.

Any one of these, done after your purchase, ends the refund window:

• Generating an AI-written report from any assessment result.
• Sending a message to the Cultiv8tor.
• Generating or regenerating a journey plan or a Growth Plan.
• Completing a module or passing a quiz in The Leadership Program or the L&D Engine.
• Creating or fielding a survey or a 360 review.

Anything that costs us nothing does not count against you. Signing in, reading your dashboard, browsing the course library, looking at the plan you were already given for free, writing in your Journal or editing your profile all leave the window open.

• An AI-written report, once generated, at Rs. 490. The cost is incurred the moment you press the button, and we tell you that before you press it.
• Report credits that have already been spent on a generated report.

An unspent report credit that you bought within the last seven days is refundable in the ordinary way. It is the generation that is irreversible, not the credit.

An organizational order is refundable in full before any activation key from it has been redeemed and before any survey on it has been fielded. Once one of your people has redeemed a code, we cannot recall the access they now hold, and once a survey has gone out to respondents we cannot un-ask the questions.

Development access goes live immediately when you place the order, before payment clears, so this window is genuinely short in practice. That is the trade for your people not waiting on a bank transfer.

The Cultiv8tor is currently sold as a single annual payment with no automatic renewal. There is nothing to cancel: your access runs to the end of the year you paid for and then stops unless you choose to buy another year.

There is only one individual subscription, so there is no smaller package to move down to and no larger one to move up to. Nothing is ever partly unlocked, and no part of what you paid for can be taken away by a change of tier, because there are no tiers.

If you bought one of the older packages (Essentials, Graduate or Professional) before 26 August 2026, you were moved onto the Cultiv8tor at no cost. It contains everything all three of them did and more, so nobody lost access in the change, and nobody was asked to pay a difference.

We do not refund part-used periods. If you stop using Cultiv8Hub halfway through a year you have paid for, the access stays open to you until it expires.

This is not a goodwill gesture we may or may not extend. It is the one case where everything above stops applying, because you paid for something you did not receive.

Email connect@cultiv8hub.com from the address on your account, telling us what you bought and when. You do not have to explain why, though we would genuinely like to know.

We aim to respond within 5 working days. Approved refunds go back to the original payment method through our payment processor. How long it then takes to appear is set by your bank or card issuer rather than by us, and is usually a few working days.

Nothing in this policy removes any right you have under Sri Lankan consumer law.